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FAQ BijTij Amsterdam

1. How long does it take before my order is delivered?

2. What are my shipping costs in The Netherlands?

3. What are the shipping costs for shipping abroad?

4. Why haven’t I received a confirmation, while my payment is completed?

5. My payment has failed, what should I do now?

6. What should I do if my order does not arrive?

7. How do I get a discount code?

8. How can I exchange or return an item?

9. I received something else than what I’ve ordered, what should I do?

10. Do your accessories contain nickel?

11. Does BijTij Amsterdam giftwrap my purchases?

12. How do maintain/wash my Spicy Scarves scarf best?

13. Is my Barong Barong jewelry water resistant?

14. Does my Barong Barong jewelry come with a warranty?

 

 

FAQ BijTij Amsterdam

1.      How long does it take before my order is delivered?

See page Delivery times

 

2.      What are my shipping costs within The Netherlands?

We provide free shipment within The Netherlands.

 

3.      What are the shipping costs for shipping abroad?

We provide free shipment to Belgium, Germany and England. Please see the page Shipping costs for more information about shipment costs for shipment to other countries.

 

4.      Why haven’t I received a confirmation, while my payment is completed?

We will always, directly, send an order confirmation by e-mail . Please check your junkmail or spambox, perhaps the confirmation has ended up there. If this is not the case, please send us an e-mail via service@bijtij.nl. Sascha and Sophie will help you out!

 

5.      My payment has failed, what should I do now?

If a payment fails, Mollie will offer you a second attempt after 1 hour and a third attempt after 24 hours. If you wish to pay with Paypal, please contact them via: 0900-2658950.

 

6.      What should I do if my order does not arrive?

Please send an e-mail to service@bijtij.nl. Provide us with your order number and we will get back to you as soon as possible. PostNL (Dutch TNT) states that 90% of shipments are delivered the day after shipment. 10% of the shipments will be delayed.

 

7.      How do I get a discount code?

It is possible to get a discount code by using a gift card or in case of a special promotion.

 

8.      How can I exchange or return an item?

See page Exchanges or returns

 

9.      I received something else than what I’ve I ordered, what should I do?

See 'complaints' on page Exchanges or returns

 

10.  Do your accessories contain nickel?

The jewelry that we offer doesn’t contain any nickel. The jewelry that we offer is mostly made of silver and some designs are gilded with gold or pinkgold.

 

11.  Does BijTij Amsterdam giftwrap my purchases?

Yes, we wrap your purchases into a beautiful gift, for free! If you’d like to have your purchases giftwrapped, this can be indicated in the 'comments' field. You could also request us to send a greeting card along, by using the ‘comments’. If you would like to send your gift directly to the recipient, along with a greeting card, we’re also happy to handwrite your message for you. In that case, please inform us on the message that you’d like to send to the recipient.

 

12.  How do I maintain/wash my Spicy Scarves scarf best?

 The scarf can only be washed cold and by hand. You should never wash it by washing machine. If you hang the scarf to dry, please make sure that the fringes hang down below, so they won’t tangle up. Most of the fabric qualities can be ironed, however, make sure the iron is set right for use on the concerning fabric. Preferably, iron or steam the inside of the materials.

 

13.  Is my Barong Barong jewelry water resistant?

It is not recommended to wear the jewelry while swimming, exercising or showering. Furthermore, when you use perfume or chemicals, make sure that it does not come into contact with the jewelry.

 

14.  Does my Barong Barong jewelry come with a warranty?

Your Barong Barong jewelry comes with a 6 month warranty.

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